Privacy Policy

1. Who We Are

Green Haven Sports Farm House ("we", "us", "our") is a hospitality property located at House Number 11-128, Gaanugumarla Thanda, Telangana 509358, India. We operate the website https://www.greenhavensportsvilla.com.

For any privacy-related queries, contact us at: info@greenhavensportsvilla.com or call +91 78425 40404.

2. Information We Collect

When you use our website or make an enquiry, we may collect:

• Personal identifiers: Name, phone number, email address
• Booking information: Check-in/check-out dates, number of guests
• Communication data: Messages sent via WhatsApp, SMS or email
• Technical data: IP address, browser type, pages visited (via Google Analytics)
• Cookie data: Session and preference cookies (managed via CookieYes)

3. How We Use Your Information

We use the information we collect to:

• Process and respond to booking enquiries
• Send availability confirmations and pricing information
• Send promotional offers and updates (only if you opted in)
• Improve our website and services through analytics
• Comply with legal obligations

4. Cookies & Tracking

Our website uses cookies to enhance your experience. We use:

• Google Analytics (GA4): To understand how visitors use our site
• Facebook Pixel: To measure the effectiveness of our advertising
• CookieYes: To manage your cookie consent preferences

You can manage or withdraw cookie consent at any time using the cookie banner on our website.

5. Data Sharing

We do not sell, rent or trade your personal information. We may share data only with:

• Service providers who help us operate the website (Netlify, Google, Meta/Facebook)
• Law enforcement or regulatory bodies if required by law

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected — typically 2 years for booking enquiry records, or until you request deletion.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with your local data protection authority

8. Data Security

We implement reasonable technical and organizational measures to protect your data. Our website is served over HTTPS and form data is processed securely via Netlify.

9. Third-Party Links

Our website may contain links to third-party websites (Google Maps, YouTube, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.